Customers may return any product that does not conform to product specifications or product damaged or shipped incorrectly if notice of condition is given within five days of receiving the merchandise and merchandise is returned within ten days of receipt of product. Returns will be credited to the customers account or replaced. Perishable or consumable items, such as E-liquid, cannot be returned unless damaged or wrongly shipped. Due to the nature of such product, we cannot resell or refurbish the product for resale, and therefore cannot accept returns for non-damaged items. Soota LLC shall not be liable for defects resulting from goods being stored or used where unsuitable environmental conditions prevail or which have been subject to abnormal degrees of temperature, humidity, light, strain or other treatment. Orders may be cancelled for a full refund if notice is given no more than 24 hours after the order was placed.